investor grievance redressal

SEBI has vide its circular dated 5th January, 2022 mandated the stock exchanges, including commodity derivatives exchanges, clearing corporations, depositories to display on their respective websites, the link to make/ lodge an online complaint with them directly or a link that takes the investors to the SCORES website.

SEBI has been taking lot of initiatives recently towards investor grievances including asking the intermediaries to display a charter of their services on their websites, giving inter alia details of services provided by the intermediaries, do’s and don’ts of investors, their rights, duties & responsibilities etc.

SEBI should conduct a study on the redressal aspect also. Typically, many entities consider a reply to the investor as a closure of their complaint, irrespective of whether the complaint has been satisfactorily redressed or there is a mere clerical attempt at closure.

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