Tag Archives: OTP

KYC for telecom sector

https://pib.gov.in/PressReleasePage.aspx?PRID=1756812

In a major step towards achieving this objective, the Department of Telecommunications, Ministry of Communications, Government of India, today issued a series of orders simplifying the KYC processes and thereby initiating the telecom reforms announced by the Cabinet on 15.09.2021. 

Presently, a subscriber has to undergo KYC process which entails visit to the Point of Sale along with the original documents of identity and address as proof for obtaining new mobile connection or conversion of mobile connection from Prepaid to Postpaid or vice-versa.

Online service delivery has become an acceptable norm in the recent past and most of the customer services are being offered through internet with OTP authentication. Contactless services in the COVID era needs to be promoted for subscriber convenience and also for ease of doing business.

Customer consent has been made compulsory in case the Aadhaar is being used and demographic details are being obtained electronically from UIDAI.

Accordingly, following orders for immediate implementation have been issued by DoT to implement contactless, customer centric and secured KYC processes: –

  1. Aadhaar based e-KYC

Aadhaar based e-KYC process has been re-introduced for issuing of new mobile connections. Telecom Service Providers will be charged Rs. 1/- per customer authentication by the UIDAI. This is a complete paperless and digital process wherein the demographic details along with picture of the customer is received online by the Telecom Service Providers (TSPs) from the UIDAI.

  1. Self-KYC

In this process, the issuing of mobile connection to the customers is done through an App/Portal based online process wherein a customer can apply for mobile connection sitting at home/office and gets the SIM delivered at his door step using documents electronically verified by UIDAI or DigiLocker.

  1. OTP based conversion of mobile connection from Prepaid to Postpaid and vice-versa

The implementation of OTP based conversion process enables a subscriber to convert his mobile connection from Prepaid to Postpaid and vice-versa sitting at home/office via OTP based authentication.  

Detailed orders have been uploaded on the DoT website(Link-https://dot.gov.in/relatedlinks/telecom-reforms-2021).

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DoT further simplifies the process for linking of Aadhaar with mobile number

PIB press release dated 25th October, 2017

In a bid to expedite compliance of telecom service providers with the Hon. Supreme Court’s order dated 6th February regarding linking of Aadhaar card with mobile number and reverification process of mobile users, the Department of Telecommunications (DoT) issued a comprehensive instruction on Wednesday.

As per the new rules, the DoT has introduced three new methods to link the registered mobile number with Aadhaar i.e. OTP (One Time Password) based, App based and the IVRS facility. These new methods will help subscribers to get their mobile number linked to Aadhaar without visiting the stores of the telcos. For the ease of senior citizens and the people with disability and chronic illness, DoT has also recommended for the re-verification at subscribers’ doorstep. According to the new guidelines, the telecom operators should provide an online mechanism for people to request such service and based on availability schedule the visit and complete the process.

Speaking on the development, Shri Manoj Sinha, Minister of State (Independent Charge), Ministry of Communicationssaid “The Aadhaar number system was designed to allow all residents of the country access to critical government services and important information that they may need from time to time. Mobile penetration is increasing rapidly in the country and the subscribers need to be provided with the ease of linking of the Aadhaar number with the mobile number. It is the government’s endeavour to improve convenience and reduce time and energy spent by consumers to accessing government information and services that is their right to access.”

Representative of COAI stated, “The latest clarifications from the DoT are aligned with what the industry, and the subscribers need at this time. While, it will take a little time to implement the directions, we are working closely with the government to improve and enhance the convenience of our consumers for undertaking Aadhaar based e-KYC linking of their mobile number. We are implementing all the necessary processes so as to be able to use the additional methods prescribed including OTP, App based and the IVRS facility. We expect it to get much faster and easier for individual mobile subscribers to comply with the e-KYC norms using their Aadhaar Registered Mobile Number (ARMN).”

In a circular in August, DoT had given instructions to the telecom service providers to provide iris or fingerprint based authentication of Aadhaar. The new regulations have specified that the telecom service providers must deploy iris readers for this purpose within a reasonable geographical area.

Further, in keeping with privacy rules, the DoT has mandated that telecom service providers’ agent should not have access to the subscribers’ e-KYC data and only the name and address of the subscribers should be visible. Subscribers can verify or re-verify their mobile numbers from anywhere in the country irrespective of which service area their mobile connection belongs to.

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